Engaging with citizens as a public servant is essential for understanding and solving their problems effectively. These are five ways to enhance citizen engagement, improve governance and achieve results.
Three takeaways from Sludge, a book about the bureaucratic burdens of the public sector and how to overcome them, by Cass Sunstein, Harvard Professor and former Administrator of the White House Office of Information and Regulatory Affairs during the Obama Administration.
Good government is built on capabilities. Concrete skills, systems, and processes that can be tracked, learned, and improved. This blog highlights how governments' capabilities play a key role during a crisis and how to measure them.
Trust is essential for effective policy implementation and service delivery. In this blog, you’ll find a summary of the Global Trust Worthiness Index 2022 focusing specifically on citizens' trust in civil servants, government ministers, and politicians.
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